Contact information

We're here to help!

Have a question about your order, need help choosing the right product, or just want to say hi? We'd love to hear from you. Our team typically responds within 24 hours.

Email us: mycleanpawsupport@gmail.com

Support hours: Monday – Friday, 9 am – 4 pm EST

Before reaching out, check our most common questions:

• Where is my order?  You'll receive a tracking email within 1-2 business days of ordering. Delivery typically takes 7-15 business days.
• Can I return my order? — Yes! We offer a 30-day return window on all unused items. Just email us, and we'll sort it out.
• My item arrived damaged — Email us a photo and we'll send a replacement right away, no questions asked.
• I ordered the wrong size — Email us within 24 hours of ordering and we'll do our best to fix it before it ships.

We're a small team that genuinely cares about your pets and your experience. Every email is read and answered by a real person — no bots, no runaround.